Free CMQ/OE Practice Test
1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not on account of any fundamental facets of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach by which individuals add their knowledge to a common storehouse (like a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren’t an exclusive area of the methodology. Which of those outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in early area of the last century. The analysis discovered that when workers know they’re being monitored within the experiment, the outcomes with the experiment usually are different than those achieved by workers getting involved in an identical experiment who will be unaware actually being monitored. Sometimes the difference is positive, and quite often the difference is negative, however when workers know they’re being observed within the experiment, the results will often be skewed, and also this must be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which a lot of people have called a pyramid. At the bottom will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that no one is able for people to own goal of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach by which individuals add their knowledge to a common storehouse (like a database) can be described as codification strategy, or push strategy. The opposite answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be included in the Five Whys method of progressing to the foundation of the problem. The diagram concept was developed by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in design for employee training programs.
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