Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, rather than on account of any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach where individuals add their knowledge into a common storehouse (say for example a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t a proprietary section of the methodology. Which of the outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works during the early section of the twentieth century. The research found out that when workers know they’re being monitored during an experiment, the outcome of the experiment are generally different than those achieved by workers getting involved in an identical experiment who will be unaware that they’re being monitored. Sometimes the difference is positive, and quite often the difference is negative, when workers know they’re being observed during an experiment, the results will often be skewed, and also this must be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many individuals have referred to as a pyramid. Towards the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that no one is able for those to get the purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach where individuals add their knowledge into a common storehouse (say for example a database) is known as a codification strategy, or push strategy. The other answer options all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be used as part of 5 Whys way of addressing the root of an problem. The diagram concept was made by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often found in the style of employee training programs.
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