Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never because of any fundamental elements of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of such management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge to some common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which are not an exclusive part of the methodology. Which of such outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at a factory called Hawthorne Works during the early part of the 20th century. Case study discovered that when workers know they’re being monitored in an experiment, the final results from the experiment are usually unique of those achieved by workers taking part in a similar experiment who are unaware that they’re being monitored. Sometimes the difference is positive, and often the difference is negative, however, if workers know they’re being observed in an experiment, the results are often skewed, which have to be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which lots of people have called a pyramid. At the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that no one is able for folks to offer the objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge to some common storehouse (like a database) works as a codification strategy, or push strategy. One other answer options all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be used as part of 5 Whys technique for getting to the foundation of the problem. The diagram concept originated by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in design for employee training programs.
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