Free CMQ/OE Practice Test
1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and not because of any fundamental facets of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational portions of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge to a common storehouse (such as a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that are not a proprietary part of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in the early part of the last century. The study found out that when workers know they’re being monitored in an experiment, the outcome from the experiment are usually diverse from those achieved by workers getting involved in a similar experiment who’re unaware they are being monitored. Sometimes the difference is positive, and frequently the difference is negative, when workers know they’re being observed in an experiment, the outcomes will often be skewed, this also should be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have described as a pyramid. At the end include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that fat loss for those to offer the goal of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge to a common storehouse (such as a database) can be described as codification strategy, or push strategy. Another answer choices all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, can be used as part of the 5 Whys strategy for getting to the main of a problem. The diagram concept was developed by Kaoru Ishikawa, which is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the appearance of employee training programs.
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