Free CMQ/OE Practice Test
1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not because of any fundamental areas of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach in which individuals add their knowledge to a common storehouse (such as a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that are not an exclusive the main methodology. Which of the outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works noisy . the main 20th century. The study learned that when workers know they’re being monitored throughout an experiment, the results in the experiment usually are different than those achieved by workers enjoying a similar experiment who are unaware that they’re being monitored. Sometimes the main difference is positive, and often the main difference is negative, but when workers know they’re being observed throughout an experiment, the final results are often skewed, and this has to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many individuals have called a pyramid. Towards the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow considered that it’s impossible for people to own purpose of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach in which individuals add their knowledge to a common storehouse (such as a database) is actually a codification strategy, or push strategy. One other answer options all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be used as part of the Five Whys strategy for progressing to the main of the problem. The diagram concept was made by Kaoru Ishikawa, and it’s also frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is recognized as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often utilized in the style of employee training programs.
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