Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never because of any fundamental areas of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge into a common storehouse (say for example a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren’t a proprietary the main methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works in early the main twentieth century. Case study learned that when workers know they’re being monitored throughout an experiment, the outcome of the experiment tend to be different than those achieved by workers involved in an identical experiment who’re unaware that they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, when workers know they’re being observed throughout an experiment, the results will often be skewed, which has to be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many individuals have described as a pyramid. Towards the bottom include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that just isn’t possible for folks to own goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge into a common storehouse (say for example a database) is known as a codification strategy, or push strategy. The other answer choices all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, could be used as part of 5 Whys method of dealing with the foundation of an problem. The diagram concept was made by Kaoru Ishikawa, which is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the appearance of employee training programs.
To read more about Certified Manager of Quality Organizational Excellence browse this useful web site